FAQ

"This device has been blocked"

A guardian blocked the device. Connect it again with Connect a family tablet or wall display.

"That code is wrong or has expired"

Codes last 10 minutes and work once. Tap Connect a family tablet or wall display on the new device again, and it shows a new code. After several wrong tries you have to wait a few minutes.

"The invitation code does not work"

Invitations are valid for 7 days and work once. Ask the person who invited you for Share again or for a new invitation. The link opens the invitation page in the browser; enter the code in the app under I have an invitation code (Signing in and connecting).

"Tap your name first"

On shared devices you have to say who you are before changing anything (Who are you?).

"PIN locked"

Ten wrong tries lock the PIN. Set a new one on your own phone (Security).

"No connection to the server"

Check Wi-Fi or mobile data and tap Try again. The shopping list keeps working offline and sends later (Offline); there you only see this message if the device has never loaded the list.

An item is on the list twice

Adding the same name a second time makes WuselWall count it up to 2× instead of adding a second row. To keep it separate for once, give it a slightly different name.

Where are my tiles?

Tiles appear when you finish a trip. Until then you type names; after the first trip each becomes a tile.

How do I change the language?

Under Settings → Language you choose German, English, French or Spanish for this device; the phone's reminders follow it too. With Automatic WuselWall follows your device's language (other languages show the German version). The choice stays on the device, in the browser for the web app: every phone, tablet and browser in the family can show a different language.